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ECBP412: E-Services

Description:The course aims at providing fundamental knowledge on the delivery of Electronic Services and their importance to society. It examines basics of e-governance, in addition to models of best practices in existing and emerging Electronic Services. A particular emphasis will be put on discussing the appropriateness of services for electronic distribution and the strategic importance of e-services. The course is organized alongside different key service sectors that are particularly important for our society and highly relying on IT. The service sectors discussed in this course will include (but are not limited to): E-Government, Finance, Banking and Health Care. A particular emphasis will be put on current practices and systems as well on future developments. Students will be able to discuss and reason about the strategic importance of such systems enabling e-services to the user. Students will learn about the determinants of service quality. Moreover, they will understand the IT dynamics of some key service sectors that are important for our society.
Credit Hours.:3
Text Book: Garson, G. David. Public Information Technology and E-Governance: Managing the Virtual State. Boston: Jones & Bartlett. 2006.
Coordinator: Nabeel Al-Qirim
Topics Outline:
  1. Overview of trends driving the development of e-services
  2. E-government services strategy and management
  3. Emerging e-services
  4. Designing e-services
  5. E-services implementation and deployment strategies
  1. Provide knowledge and understanding of existing and emerging Electronic Services
  2. Understand the characteristics of systems, processes and standards employed in service-oriented organizations
  3. Provide examples of current e-services and investigate these from a user perspective
  4. Describe and explain strategies, processes and technical solutions for implementation, preservation and accessibility to e-service
  5. Suggest and design new public e-services
Mapping of Topics Outline to Outcomes
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Pre-requisiteITBP307: Information Systems Fundamentals
Volume of the Course that Contributes to CIT Students Outcomes(SOs)
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a b c d e f g h i j k l m n
6% 13% 11% 0% 0% 0%13% 6% 13% 20% 8% 6% 0% 0%
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